Requirements Gathering
We can provide your company requirements gathering consulting. We will work with your managers and users to help you define specific primary CRM functions and implementation and integration requirements. Once provided with detailed and accurate requirements Michigan IT Services can offer your company a guaranteed quote for your Microsoft CRM consulting project.

Design MS CRM Database
Our consultants can design your MS CRM database structures to be flexible so as to handle your current and future CRM functions.

Installation & Configuration
We can install and configure both Microsoft Dynamics CRM Small Business and Professional Editions and set up any number CRM users (as limited by your software license). Users can be set up by group and configured to varying levels of access and operations.

CRM Modules
Our Consultants can implement and customize any to all modules (Sales / Marketing / Customer Service / Reports).

Configuration & Customization
Configure and customize business work flow and integrate with other back-end applications. For instance, ERP Packages, in-house legacy system etc.

Data Migration & Synchronization
We can migrate and clean data from other systems into your Microsoft Dynamics CRM database.

Outlook Integration
Integrate and customize MS CRM automatically using with MS Outlook.

Reports
Customize and develop Microsoft CRM reports by using SRS (SQL Reporting Service).

Converting to PDF
Michigan IT Services can automated PDF report creation and distribution (e-mail / fax).

Integrate with 3rd Party Add Ons
We can integrate Microsoft CRM with established 3rd party add-on software designed for integration with MS CRM. Michigan IT Services can also create custom add ons for integration with your system.

Deployment
We move CRM system from development environment into your production environment.

Training
Hands on training for your end users and your CRM Admin.

CRM Support
Michigan IT Services offers 3 months of Warranty Support for any projects involving full installation, customization or creation of custom software for integration with MS CRM.